Patient & Visitor Services
Hot meals are served in Catawba Valley Medical Center's cafeteria
daily between the hours of 5am - 10am, 11am - 8pm and 9pm - 12 midnight.
The cafeteria is located on the Lower Level (LL) Floor. Call (828) 326-2050
for the cafeteria menu line. Vending services offering beverages and snacks
are available in the cafeteria on the Lower Level, in the Emergency Department
and in the Day Surgery Lobby.
If you have compliments or concerns regarding your stay, please call our
CARE Line at 828.326.CARE (2273).
Patient Care Managers, Registered Nurses and Medical Social Workers support
patients and their families through the emotional and financial burdens
associated with illness and hospitalization. Referral services include
home health, nursing home placement, patient and family counseling, and
identifying necessary community resources.
Open Monday – Friday 7:30am – 3pm, the Coffee Shop is located
in the main lobby. Our food and beverage menu includes a variety of specialty
coffee and espresso drinks, deli sandwiches, salads, grab-and-go items
and seasonal selections.
All patient rooms are cleaned daily by Environmental Services for your
health and comfort. If there is a housekeeping problem, please call the
Environmental Services Department at (828) 326-3358 or (828) 326-3755.
Healting and cooling are centrally controlled. Linens are changed by nursing
staff when soiled or upon request. Please contact your nurse if your room
is comfortable or if you would like your linens changed.
Obtaining an Ethics Consultation
Catawba Valley Medical Center’s Ethics Advisory Council is available
to assist when a conflict pertaining to patient care arises. A patient,
family member, guardian or a healthcare provider may make a request for
To contact the Ethics Advisory Council, use any telephone within the hospital
and dial “0.” Ask the operator for the Administrator on Duty.
When the Administrator on Duty returns your call, state that you are requesting
assistance from the Ethics Advisory Council to help resolve a conflict
in patient care. There is no charge for an ethics consultation.
All patient meals are prepared according to dietary instructions given
by your physician. A Nutrition Care representative will visit you for
meal selections and to answer your questions. Clinical dietitians are
available to explain any special diet requirements, and a certified diabetes
educator can assist in determinimg the patient's nutritional needs.
Meal times are:
Breakfast - 7am - 8:30am
Lunch - 11am - 12:30pm
Dinner 4pm - 5:30pm
Meal times vary according to your location. Currently, we offer same day
menu service. The breakfast meal is a pattern menu. Your Nutritional Care
Associate will deliver a menu with your breakfast tray for you to make
selections for the lunch and dinner meals.
If you are on a multi-restricted diet, you may not be offered menu selections.
Communicate to your Nutrition Care Associate or Nurse about meal selections.
If the Nutritional Care Associate or Nurse cannot accommodate your dietary
needs, please call extension 3357.
Operated by Auxiliary volunteers, the Gift Shop is open Monday - Saturday
from 9am to 8pm; and Sunday from 1pm - 8pm.
Mail And Flowers
All mail or flowers addressed to you as our patient will be delivered
to your room. After discharge, any additional mail will be forwarded to you.
A telephone is provided in each patient room so you can easily communicate
with friends and family.
- To place a local call, dial 9, the 3-digit area code, and the number. The
area code for Catawba Valley Medical Center is 828. Dialing inside the
hospital does not require the 326 prefix.
- For operator-assisted, long-distance calls, dial 9 and 0 for the long-distance
operator so your call can be charged to your home phone or credit card.
Family members may call you directly by dialing (828) 326-2 and your room
number for rooms located in the main tower. For rooms located in the Pavilion,
persons outside the hospital should dial 828.732.6 plus the room number.
The Pavilion includes the Center for Women & Children (Birthing and
Neonatal Intensive Care) as well as Inpatient Oncology.
Auxiliary volunteers contribute many hours to the medical center and our
patients. Services include delivery of mail/flowers, staffing of the information
desk and gift shop, and various other duties through the facility.