Patient & Visitor Services
Hot meals are served in the cafeteria, located on the service floor, between
the hours of 5am and 10am, 11am to 8pm and 9pm to 12 midnight. Vending
services are also available in the cafeteria and Emergency center 24 hours a day.
If you have compliments or concerns regarding your stay, please call our
CARE Line at 828.326.CARE (2273).
Patient Care Managers, Registered Nurses and Medical Social Workers support
patients and their families through the emotional and financial burdens
associated with illness and hospitalization. Referral services include
home health, nursing home placement, patient and family counseling, and
identifying necessary community resources.
Open Monday – Friday 7:30am – 3pm. Located in the main lobby.
Our food and beverage menu includes a variety of specialty coffee and
espresso drinks, deli sandwiches, salads, grab-and-go items and seasonal
Your room has been cleaned and sanitized for your health and comfort.
We ask that you and visitors not enter unoccupied rooms. This allows for
the next patient to have a clean and sanitized environment. If you have
any questions, please call the Environmental Services Department at ext. 3358.
Catawba Valley Medical Center’s Ethics Committee is available to
assist when a conflict pertaining to patient care arises. A patient, family
member, guardian or a healthcare provider may make a request for consultation.
To contact the Ethics Committee, use any telephone within the hospital
and dial “0.” Ask the operator for the Administrator on Duty.
When the Administrator on Duty returns your call, state that you are requesting
assistance from the Ethics Committee to help resolve a conflict in patient
care. There is no charge for an ethics consultation.
Menus for regular and modified diets are provided at the breakfast meal,to
patients to allow them to make meal selections for the same day at lunch
and dinner meals. Clinical dietitians are available to explain any special
diet requirements, and a certified diabetes educator can assist in determining
the patient’s nutritional needs.
Operated by Auxiliary volunteers, the Magnolia Square gift shop is open
Monday through Saturday from 9am to 8pm; and Sunday, 1pm to 8pm.
Mail And Flowers
All mail or flowers addressed to you as our patient will be delivered
to your room. After discharge, any additional mail will be forwarded to you.
NW AHEC Library
Located on the first floor at Catawba Valley Medical Center, the Northwest
Area Health Education Center (AHEC) serves as the hospital’s medical
library. It provides services to our medical staff, nurses, allied health
employees, and many healthcare students from local colleges. As a regional
education center, NW AHEC services 17 counties. Staffed by two professional
medical librarians and one para-professional, the library is open Monday
– Friday 8am to 5pm. Family members and visitors are welcome.
All patient rooms are provided with telephone service.
- To place a local call, dial 9, the area code, and the number.
- For operator-assisted, long-distance calls, dial 9 and 0 for the long-distance
operator so your call can be charged to your home phone or credit card.
Family members may call you directly by dialing (828) 326-2 and your room
number. To assure a restful atmosphere for patients, phones in patient
rooms will not ring incoming calls between the hours of 9:30pm and 6:30am.
Auxiliary volunteers contribute many hours to the medical center and our
patients. Services include delivery of mail/flowers, staffing of the information
desk and gift shop, and various other duties through the facility.