Catawba Valley Medical Center Was Designed for Patient Safety
Thank you for choosing Catawba Valley Medical Center to meet your hospital
needs. Although we understand no one wants to be hospitalized, our goal
is to make your stay with us as comfortable and safe as possible.
To meet this goal, we encourage patients and families to become active
participants in their care. Speak Up™ is a safety initiative created
by the Joint Commission that encourages patients to talk to hospital staff
if you have questions or concerns. Far too often, patients neglect to
mention discomfort or pain to their doctor and end up in worse condition
because their caretakers did not know they had concerns that needed addressing.
We strive to do everything we can to let patients know it’s okay
to speak up about your thoughts and concerns regarding your care.
Tell Us Anything You Think We Need to Know
One of the most important things you can do is come with a complete list
of the medications you currently take, including any vitamins or food
supplements. If you don’t have a list, bring your medication bottles.
We need to make sure we understand medications you currently take and
what they’re for. If your medications are changed, make sure you
Always be sure to speak up when you need to:
- If you take recreational drugs, this may have an impact on your treatment.
We are not the police, please tell us anything that can influence how
your care proceeds.
- We take confidentiality very seriously. Please do not hesitate to speak
out regarding problems you may see as embarrassing.
- Do you feel comfortable with the staff? Our team is here to look out for
you. If you feel you have been mistreated in any way, we want to know
so we can address the issue.
Do not hesitate to reach out to our staff if you feel they’ve neglected
something. Make sure your caregivers introduce themselves and have an
identification badge. They should verify your name and date of birth prior
to providing any medication or treatment. Do they wash their hands? If
they forget, remind them.
We Are Here to Cater to Your Needs
Being an active participant in your care will help improve your safety
and long-term health. If you or your loved one’s condition changes
rapidly, call 3911 for our Rapid Response Team.
If you have concerns you may not be able to be an active participant in
your care, ask a trusted family member or friend to accompany you during
your hospital stay. It does not matter how you tell us, so long as we
know every concern you have about your medical, we can better protect
your safety and health.