Billing / Financial Services & Financial Assistance
The Central Billing Office performs the billing and collections functions
for the Catawba Valley Medical Group practices.If you have questions about
your patient statement, please call 1.866.484.6529. All other questions,
please call 828.464.2210
Insurance Claims Filing
Insurance claims are submitted when complete and accurate information is
received. Insurance claims submission is performed as a courtesy service
for patients. Submitting insurance claims is not a guarantee of payment
from the insurance carrier.
View our accepted insurance plans here
Please present a current insurance card when registering and checking
in for services. The information on the card is important for correct
identification of insurance benefits. It is important that we receive
your insurance information quickly. Your insurance company may have a
timely filing deadline that must be met in order for your benefits to be paid.
Co-Pays and Deductibles
Patients with commercial or managed care coverage are responsible for
paying co-pays, deductibles and fees for non-covered services at the time
of service. Please review your insurance policy benefits. If you have
questions about coverage, contact your employer or insurance company.
If you are hurt as a result of an injury on the job, Catawba Valley Medical
Group will bill your employer or your employer’s Worker’s
Compensation carrier. In cases where Worker’s Compensation denies
the claim or services received, your health insurance information will
Catawba Valley Medical Group will submit Medicare claims for patients.
Patients are responsible for deductibles, co-insurance and amounts for
non-covered services. The Central Billing Office submits insurance claims
for Medicare supplemental insurance, when accurate and complete information
has been provided.
Catawba Valley Medical Group will submit claims to Medicaid if you have
presented a current, valid card or verification of coverage has been obtained
through the Department of Social Services. You may be responsible for
a portion of the charges if Medicaid determines a co-pay or deductible is due.
Medicaid Beneficiaries: Don’t miss out on important North Carolina Medicaid and NC Health
Choice benefits information! If your
phone number, mailing address, household size or income have changed, call or visit your local Department of Social Services (DSS) (https://ncdhhs.gov/localdss) to update your information. If there have been no changes to your personal
information, then no action is needed. Be sure to read all mail from your
local DSS office.
Did you know you can also update your address and other information for
Medicaid online? ePASS is North Carolina’s secure self-service website
where you can apply for various benefits, view case details, renew your
Medicaid and update your information without having to visit your local DSS.
https://epass.nc.gov from a computer or mobile device to sign up for ePASS
For additional information or help with your ePASS account, see the ePASS
fact sheet “What is ePASS?”
Long-term Payment Program
Some patients are unable to pay balances in full and need extended time
to pay for services. Catawba Valley Medical Group has partnered with AccessOne,
a long-term financing company, to assist patients in these situations.
AccessOne will establish affordable payment arrangements without a lengthy
application. Contact the Central Billing Office at 828.464.2210 to apply
for long term payment arrangements through AccessOne.
Sending partial payments to Catawba Valley Medical Group does not establish
a formal payment plan.
Credit and Collection Practices
Insurance claims are submitted within days of service to Medicare, Medicaid,
Commercial, Managed Care and Worker’s Compensation. Patients are
expected to pay any known co-pays, deductibles and non-covered amounts
when services are rendered. The balance is due and payable upon receipt
of your statement. Insurance claims are submitted as a courtesy service
and do not relieve patients of their financial obligations.
If a patient’s account becomes past due, Catawba Valley Medical Group
may pursue outside collection activity, including legal action, if necessary.
Itemized or summary statements are available to you upon request. Please
- Personal Check
- Credit Cards: Visa, Mastercard, Discover and American Express
- Long term payment arrangements which include interest assessment-AccessOne program.
- Financial assistance for patients who meet the Federal Poverty Guidelines
through the Uninsured/Charity Program. If you feel you meet these requirements
and need financial assistance, please call 828.464.2210.
Mail Payments to Our Bank Lockbox
Catawba Valley Medical Group
PO Box 890273
Charlotte, North Carolina 28289-0273
For More Information:
Call us and let us be of assistance to you.
Billing questions about your patient statement: 1.866.484.6529
All other questions or issues: 828.464.2210
Service hours: Monday – Friday 8am – 5pm
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