The Central Billing Office performs the billing and collections functions for the Catawba Valley Medical Group practices.If you have questions about your patient statement, please call 1.866.484.6529. All other questions, please call 828.464.2210
Insurance Claims Filing
Insurance claims are submitted when complete and accurate information is received. Insurance claims submission is performed as a courtesy service for patients. Submitting insurance claims is not a guarantee of payment from the insurance carrier.
Accepted Insurances
View our accepted insurance plans here
Insurance Card
Please present a current insurance card when registering and checking in for services. The information on the card is important for correct identification of insurance benefits. It is important that we receive your insurance information quickly. Your insurance company may have a timely filing deadline that must be met in order for your benefits to be paid.
Co-Pays and Deductibles
Patients with commercial or managed care coverage are responsible for paying co-pays, deductibles and fees for non-covered services at the time of service. Please review your insurance policy benefits. If you have questions about coverage, contact your employer or insurance company.
Worker’s Compensation
If you are hurt as a result of an injury on the job, Catawba Valley Medical Group will bill your employer or your employer’s Worker’s Compensation carrier. In cases where Worker’s Compensation denies the claim or services received, your health insurance information will be needed.
Medicare
Catawba Valley Medical Group will submit Medicare claims for patients. Patients are responsible for deductibles, co-insurance and amounts for non-covered services. The Central Billing Office submits insurance claims for Medicare supplemental insurance, when accurate and complete information has been provided.
Medicaid
Catawba Valley Medical Group will submit claims to Medicaid if you have presented a current, valid card or verification of coverage has been obtained through the Department of Social Services. You may be responsible for a portion of the charges if Medicaid determines a co-pay or deductible is due.
Medicaid Beneficiaries: Don’t miss out on important North Carolina Medicaid and NC Health Choice benefits information! If your phone number, mailing address, household size or income have changed, call or visit your local Department of Social Services (DSS) (https://ncdhhs.gov/localdss) to update your information. If there have been no changes to your personal information, then no action is needed. Be sure to read all mail from your local DSS office.
Did you know you can also update your address and other information for Medicaid online? ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view case details, renew your Medicaid and update your information without having to visit your local DSS.
- Visit https://epass.nc.gov from a computer or mobile device to sign up for ePASS
- For additional information or help with your ePASS account, see the ePASS fact sheet “What is ePASS?”
Long-term Payment Program
Some patients are unable to pay balances in full and need extended time to pay for services. Catawba Valley Medical Group has partnered with AccessOne, a long-term financing company, to assist patients in these situations. AccessOne will establish affordable payment arrangements without a lengthy application. Contact the Central Billing Office at 828.464.2210 to apply for long term payment arrangements through AccessOne.
Sending partial payments to Catawba Valley Medical Group does not establish a formal payment plan.
Credit and Collection Practices
Insurance claims are submitted within days of service to Medicare, Medicaid, Commercial, Managed Care and Worker’s Compensation. Patients are expected to pay any known co-pays, deductibles and non-covered amounts when services are rendered. The balance is due and payable upon receipt of your statement. Insurance claims are submitted as a courtesy service and do not relieve patients of their financial obligations.
If a patient’s account becomes past due, Catawba Valley Medical Group may pursue outside collection activity, including legal action, if necessary. Itemized or summary statements are available to you upon request. Please call 828.464.2210.
Payment Options
- Cash
- Personal Check
- Credit Cards: Visa, Mastercard, Discover and American Express
- Long term payment arrangements which include interest assessment-AccessOne program.
- Financial assistance for patients who meet the Federal Poverty Guidelines through the Uninsured/Charity Program. If you feel you meet these requirements and need financial assistance, please call 828.464.2210.
Mail Payments to Our Bank Lockbox
Catawba Valley Medical Group
PO Box 890273
Charlotte, North Carolina 28289-0273
For More Information:
Call us and let us be of assistance to you.
Billing questions about your patient statement: 1.866.484.6529
All other questions or issues: 828.464.2210
Service hours: Monday – Friday 8am – 5pm
