To pay your bill for hospital services, click on the statement image below or enter the portal here.

This includes services performed at Catawba Valley Imaging Center, Center for Wound Healing & Hyperbarics, PET, Center for Sleep Disorders, Outpatient Rehabilitation, Maternity Services, or services at the main hospital location including Radiology, Lab, Emergency Room, Radiation Therapy, Infusion, Surgery or Inpatient hospital care.

Please click the example picture of your bill below to pay your bill

The green & white statement includes services done at the following clinics:

Catawba Valley Family Care-Newton, Catawba Valley Family Medicine-Bethlehem, Catawba Valley Family Medicine-Conover, Catawba Valley Family Medicine-Long View, Catawba Valley Family Medicine-Medical Arts, Catawba Valley Family Medicine-Mountain View, Catawba Valley Family Medicine-North Hickory, Catawba Valley Family Medicine-Parkway, Catawba Valley Family Medicine-Sherrills Ford, Catawba Valley Family Medicine-South Hickory, Catawba Valley Family Medicine-Viewmont, Catawba Valley Family Medicine-West Mountain View, Catawba Valley Cardiology, Catawba Valley Pulmonology, Catawba Valley Vascular Surgery, Catawba Valley Vascular Surgery Horizon, Catawba Valley Foot & Ankle, Catawba Valley Neurology, Catawba Valley Surgery & Cancer Center, Fairgrove Primary Health, Catawba Valley Infectious Disease, Catawba Valley Physical Medicine & Rehab, Catawba Valley Psychiatric Services

PLEASE NOTE: This bill is on white paper, there are green boxes on the bill and the billing address is listed as Melbourne, FL

The beige statement includes services done at the following locations:

Catawba Valley Family Medicine-Claremont, Catawba Valley Family Medicine-Graystone, Catawba Valley Family Medicine-Maiden, Catawba Valley Family Medicine-Northeast Hickory, Catawba Valley Family Medicine-Taylorsville

PLEASE NOTE: this bill is on yellow paper, the word “statement” is highlighted in black in the middle of the bill, and the billing address is listed as Pawtucket, RI, in top left-hand corner of the bill

You may pay your bill here.

Client Billing includes payments from employer groups, rental/lease payments, employment loan repayment, court ordered repayment of services.

To pay your Urgent Care bill, please visit the Urgent Care of Mountain View payment portal.

Please note, our Sherrills Ford and Belle Hollow Urgent Care locations are a partnership with Urgent Care of Mountain View. To learn more about UCMV, visit https://urgentcareofmountainview.com/

Yes! In September 2023, Catawba Valley Health System began using text messages and emails to contact patients regarding their bills.  The text messages come from (828) 214-7674.

Yes, simply reply “STOP” to any message you receive and you will be opted out of any future text messages.

Yes, each new account will have a paper statement sent in the mail.  Please keep in mind that you may receive the text message or email before receiving the paper statement.  You can also view your paper statement through the link in the text message.

Our billing call center makes calls from (828) 419-1215.  If your account has been moved to the collection agency, that phone number is (877) 521-6773.

We have various options for patients that need assistance with their bill.  We offer long term payment arrangements through Access One as well as financial assistance for those who qualify.  It is important to contact us to set up formal payment arrangements to prevent your account from becoming delinquent.  Please contact our customer service center at (828) 419-1215.

We accept all major credit cards, checks or cash.

• You can pay online by selecting the appropriate practice or service in the drop down menu at the top of this page.
• You can call our customer service center at (828) 419-1215
• You can visit us in person at 817 Fairgrove Church Rd. SE Conover, NC 28613 M-Th 8am-5pm, closed for lunch from 12:30pm-1:30pm or Friday 8am-12:00pm—New address coming soon!
• You can mail your payment:
  • For Hospital Accounts:
    • PO Box 890041
    • Charlotte, NC 28289-0041
  • For Physician Practice Accounts:
    • PO Box 890273
    • Charlotte, NC 28289-0273

• We DO NOT accept Care Credit at this time.

Please call (828) 419-1215 for assistance.  Our representatives can review your account and explain the activity.

Please call (828) 419-1215 for assistance.  Our representatives can send an itemized bill or a claim form that will include diagnosis codes. 

Insurance Plans Accepted

CATAWBA VALLEY MEDICAL CENTER AND CATAWBA VALLEY MEDICAL GROUP ACCEPT THE FOLLOWING COMMERCIAL, MEDICARE AND MEDICAID PLANS

Many providers can be involved with the care you receive at Catawba Valley Health System.  You  may get a separate bill from the Emergency Room provider, Specialty provider, Radiologist, Pathologist, or Anesthesiologist. 

Yes!  We have a self service tool on our website that can be used to generate an estimate.  Please visit here.

Or you can call one of our Patient Financial Advocates at (828) 326-3393.

All accounts are sent an initial paper statement as well as a series of text messages or emails.  If a formal payment arrangement is not set up or payment in full is not received within 120 days, then your account will be referred to a collection agency.

We offer Financial Assistance to those who qualify.  We do not offer any prompt pay or payment in full discounts at this time.

HIPAA laws dictate who our staff can speak with regarding your patient account.  Any patient over 18 years old must grant permission for us to speak with another individual regarding their account.  For more information, please visit https://www.hhs.gov/hipaa/for-professionals/privacy/laws-regulations/index.html