Catawba Valley Medical Center Named Top 100 Hospital for Patient Experience

Catawba Valley Medical Center (CVMC) has been recognized as a Top 100 Hospital in America for Patient Experience by the Women’s Choice Award for 2025. It was one of 10 awards received from that organization. The Women’s Choice Award is the only designation that takes into consideration the preferences of women when selecting a hospital.

The other nine awards received were for excellence in Bariatric Surgery, Cancer Care, Heart Care, Minimally Invasive Surgery, Obstetrics, Orthopedics, Outpatient Experience, Patient Safety, and Stroke Care. CVMC was awarded 10 awards for 2024 as well, a record number at that time.

Michelle Lusk, CVMC’s Chief Nursing Officer, said, “Providing exceptional patient experience through quality, safety and customer service is not only best for patients, but it also results in greater employee morale and satisfaction, thereby reducing turnover and helping recruit top talent. A culture of award-winning patient experience helps keep patients loyal and happy and less likely to change providers or health systems.”

She added, “To consider all the awards received for 2025 shows we are delivering amazing care. We’re proud to share these accomplishments with the region we serve.”

Upon notifying CVMC of its 2025 distinctions, Women’s Choice Award explained that patients today are more involved in their care and demand a greater experience throughout their entire journey of care, putting more emphasis on healthcare providers to find ways to become more patient-centered to meet these demands.

Delia Passi, founder and CEO of the Women’s Choice Award, said, “To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because – among many factors – they excel in the patient’s willingness to recommend, as well as physician communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of the room at night.”

Passi further explained that the methodology used to select Catawba Valley Medical Center as one of the 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.