Providing cancer patients with reassurance and HOPE

Delivering the news of a positive biopsy for breast cancer or any other form of cancer is a difficult job, and even more difficult for the patient receiving the news. Delivering that message, together with a radiologist, is part of the Cancer Nurse Navigator’s role at Catawba Valley Medical Center (CVMC). Once a radiologist confirms a cancer diagnosis, nurse navigator Crystal Deese, BSN, RN, OCN, assumes the role of helping the patient coordinate appointments and questions for the specialists he or she needs to consult with throughout the cancer treatment journey.

Brenda Putnam, Breast Health Specialist in CVMC’s Community Cancer Resource Center, often meets patients for the first time as they are in the surgery center preparing for a procedure, or when they come to the resource center looking for more information about their diagnosis and options. As a breast cancer survivor of more than 30 years, Brenda has seen a lot of changes in protocols, treatments and success rates, especially in her 18 years at CVMC.

Both Crystal and Brenda serve important roles in patients’ journeys with treating cancer and the changes the illness brings to their lives. Each patient has his or her own unique journey, but Crystal and Brenda understand the emotions and stress common in just about all patients. “We speak a lot about ‘baby steps’ in the process,” said Crystal. “It means the patient needs to take the journey one step at a time. Worrying about what is going to happen down the road just adds to the emotions and stress, which are already so elevated. It’s comforting to be confident in telling patients they’re in good hands right here at home, and that the care available at CVMC is nationally recognized and accredited.”

Brenda added, “Not only do we help them with understanding the clinical part of their journey, we offer them a monthly support group of their peers (Hearts of Hope), connections to things they may need, like wigs, and we even can assist their personal support system in understanding the journey of their loved one. Crystal and I work as a team, often focused on reassuring or encouraging patients in their time of need.”

In sharing such a personal situation, the two often form bonds with the patients they help. Many are willing to share their own experience with new patients through the support group. “It’s most important for patients to never feel they are alone,” said Crystal, “and above all else, we try to give them HOPE.”

Hearts of Hope Support Group is for any person who has, or has had cancer. The meetings provide support and information on cancer related topics. Survivors share common bonds and come together to celebrate life as they learn, share, grow, laugh and cry together. Cancer survivors may still have lots of questions even though their treatments may be over. Please join us and feel free to call the number listed below for any questions you may have. We feel honored to walk beside you on this journey.

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